Frequently Asked Questions

No. Anyone can browse and order from Focus on Intimacy. A referral isn't required
to look around, ask questions, or place an order for yourself.

You can order for yourself. Clinicians can also order on behalf of someone they
support, which can help if funding approval is involved.

Yes, with the person's consent. We'd encourage involving a clinician where funding is involved, but it's not a requirement to place an order.

Yes — all orders must be placed by an adult aged 18 or over.

Focus on Intimacy isn't specific to any one funding body — we work with funding bodies across Australia, not just NSW schemes. While the exact process varies slightly between schemes, it generally works like this: the item is identified as needed due to your injury, illness or disability, and we provide a quote that includes GST, shipping, our ABN and company name, and the items and delivery costs. Your prescriber then submits a letter or report along with the quote to your funding body for approval. Once the funding body assesses and approves the request, written approval is sent to us at welcome@focusonintimacy.com.au, we ship your item, and we invoice your funding body directly — there's no reimbursement and no double handling for you or your support team.

Many of our products can be funded through relevant funding bodies across Australia, where intimacy-related equipment is recognised as part of a person's needs. Funding eligibility depends on your individual scheme and circumstances.

You can still choose to purchase the item privately, or work with your clinician to provide further information if a request is declined. We're happy to support that process where we can.

This depends on your funding body's requirements. Many funding bodies use tiered prescriber categories based on the complexity of the equipment — straightforward items may only need a generalist clinician, while more complex equipment (such as positioning equipment or specialised sexual health devices) may require a prescriber with specific experience or a track record in that category. Your clinician or case manager can advise on what applies to your scheme.

Yes. Privacy and dignity are central to how we operate. Your order details are handled discreetly and are not shared beyond what's necessary to process and fund it.

No. Packaging is plain and discreet, with no branding or labelling that indicates the contents.

Only the people directly involved in processing your order — our team, and your funding body if your order is being funded. We don't share your information with anyone else.

Only the information required to process funding, where applicable. We don't share your details for any other purpose.

Our site is organised by functional need — things like hand strength, reach, sensation changes, or whether a product requires an erection — rather than by diagnosis. This makes it easier to find what's likely to work for you, whatever the cause of your limitation.

That's completely normal — get in touch and we can talk through your situation and point you toward suitable options.

Yes. Contact us by phone or email and we're happy to help you work out what might suit your needs.

Yes. Our range is selected to be inclusive of all genders, bodies, and relationship and sexual orientations.

No. Focus on Intimacy stocks aids that work with the body as it is. That is why you will find a No Erection Required category here rather than devices intended to restore or assist an erection.

If a medical grade option is what you are after, Mens Health Downunder is an Australian supplier working in that area.

They are a separate business. We are not affiliated with them and we do not receive anything if you buy from them. We also cannot tell you which of their products would suit you. That one is worth taking to your GP, urologist, continence nurse or whichever clinician knows your situation, because the right device depends on things we cannot see from here.

Tell us. The range here grows based on what people ask for, and a fair bit of what is on the site now is here because a clinician or a customer asked for it.

If we can source it through one of our suppliers, we will. If we cannot, we will say so and point you somewhere that can, where we know of one.

We'd recommend it, particularly if you have a spinal cord injury, altered sensation, or any condition that affects healing, circulation or autonomic function. A health professional can help you use equipment safely alongside your specific health needs.

Yes. Some equipment, particularly higher-intensity vibration devices, carries specific risks if used incorrectly or for longer than recommended — including skin irritation, swelling, or in people with spinal cord injury, autonomic dysreflexia. Always follow the manufacturer's instructions and recommended usage limits, and seek medical advice if you experience any of these symptoms.

Yes, all equipment comes with manufacturer instructions. Please use equipment as described and within the recommended frequency and duration.

Stop using the equipment and seek medical advice. Please don't continue use to “push through” discomfort.

We'll provide tracking details once your order is dispatched, so you can follow its progress.

All equipment comes with a manufacturer's warranty (typically 12 months). If something isn't working as expected, contact us and we'll guide you through the warranty process, which may include providing a short video of the fault.

For hygiene reasons, intimate products generally can't be returned once opened or used, in line with standard practice across the industry. Unopened, sealed items may be eligible for return — contact us to discuss your situation.

Focus on Intimacy was founded by Louise Whitton, an AHPRA-registered Occupational Therapist with 15 years' experience in catastrophic injury management. You can read more on our About page.

Every product is reviewed by our clinical team against the features that genuinely help with different limitations and strengths — things like grip, reach, vibration intensity, and ease of control — not against marketing claims. If a product doesn't hold up against real functional needs, it doesn't make the range.

We ship across Australia. Our roots are in regional NSW, and improving access for people outside major cities is part of why Focus on Intimacy exists.

Anyone can order. While our focus is on supporting people living with injury, illness or disability, the site is open to everyone.